Política de envio

Shipping Policy

At Nova Cascais, we're committed to delivering your order safely and efficiently. Every order is carefully prepared and shipped to ensure it reaches you in excellent condition.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • Portugal: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Enjoy FREE shipping on all orders over €200.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your shipment at any time.

Incorrect Address

Please ensure that your shipping address is accurate before completing your purchase. Nova Cascais is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local customs authority. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and the damaged item(s). We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact our customer support team. We're always happy to assist you and ensure you have the best shopping experience with Nova Cascais.